Refund policy

Effective Date: 16/06/2026

At Khushi Enterprises, we want every customer to have a smooth shopping experience. This Return & Refund Policy explains the conditions and process for returns, exchanges, cancellations, and refunds.

1. Return Eligibility

A return request may be accepted when:

The product received is damaged or defective.
The wrong product, size, colour, or variant was delivered.
The product is materially different from its description.
The product has a manufacturing defect.

The product should generally be unused and in its original condition, with original packaging, tags, accessories, and other items supplied with the order.

2. Return Request Period

Customers should contact Khushi Enterprises within 7 days of delivery for an eligible return.

Return requests submitted after this period may not be accepted unless a different period is required under applicable law or stated on the relevant product page.

3. Damaged or Incorrect Products

If you receive a damaged or incorrect product:

Contact us as soon as possible.
Provide your order number.
Explain the issue clearly.
Provide photographs or videos of the product and packaging when requested.
We will review the request.
If approved, we may provide a replacement, exchange, or refund as applicable.

Customers should retain the original packaging until the return issue has been resolved.

4. Non-Returnable Products

Certain products may not be eligible for return because of their nature, hygiene requirements, customization, or other product-specific conditions.

Where applicable, any special return conditions will be mentioned on the relevant product page.

Nothing in this section is intended to restrict a consumer right that cannot legally be excluded.

5. Exchange

Eligible products may be exchanged subject to:

The product meeting the return conditions.
Availability of the requested replacement.
Verification of the returned product.

If a replacement is unavailable, an applicable refund or alternative resolution may be offered.

6. Order Cancellation

Customers should request cancellation as soon as possible after placing an order.

Once an order has been processed for dispatch or shipped, cancellation may no longer be possible.

If an eligible cancellation is accepted after payment, the applicable refund will generally be processed through the original payment method.

7. Refund Process

Once an approved returned product is received and inspected, the applicable resolution will be determined.

If a refund is approved, it will generally be processed to the original payment method.

The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, or financial institution.

8. Return Shipping Charges

For a return caused by a damaged, defective, incorrect, or materially different product, Khushi Enterprises may arrange or bear reasonable return shipping costs, subject to verification and applicable law.

For other eligible returns, shipping charges may be non-refundable where permitted by applicable law and the applicable product conditions.

9. Rejected Returns

A return request may be rejected if:

The product has been used or damaged after delivery.
Tags or original packaging are missing where required.
The returned product does not match the product supplied.
The request does not satisfy the applicable return conditions.
The issue resulted from improper use, handling, or storage after delivery.

10. Failed or Undelivered Orders

If an order cannot be delivered or is returned to us by the courier, customers may be contacted regarding the available options.

Where a refund is applicable, it will be processed according to the applicable payment and refund procedure.

11. Consumer Protection

Khushi Enterprises intends to operate its e-commerce services in accordance with applicable Indian consumer-protection laws and regulations. The Department of Consumer Affairs lists the Consumer Protection (E-Commerce) Rules, 2020 and related rules under the Consumer Protection Act, 2019.

12. Contact for Returns & Refunds

For return, refund, exchange, or cancellation assistance, customers should use the customer-support contact details provided on the website.

Please keep your order number and registered contact details available when contacting support.

13. Policy Updates

Khushi Enterprises may update this policy from time to time to reflect changes in its products, services, business practices, or applicable legal requirements.

The latest version published on this page will apply from its stated effective date.